Eat Raja
Redesigned the customer experience of a neighbourhood juice business through field research, service analysis, and systems thinking.
Year
2024
Scope
Service Design • Research • Experience Design
Client
Eat Raja
Duration
5 weeks
Studied the daily operations of a local juice vendor to understand pain points affecting customers, staff, and business growth.
Challenge
Limited space, inconsistent customer flow, and operational inefficiencies reduced the overall customer experience.
Solution
Developed recommendations covering spatial planning, customer interactions, branding, sustainability, and service improvements.
